Orders and Returns

Shipping Policies

As of March 2023, enjoy free shipping on orders over! For orders between $0-$50.00, a shipping fee of $8.00 applies, and for orders from $50.01-$74.99, the shipping fee is $10.00.-.00, a shipping fee of .00 applies, and for orders from .01-.99, the shipping fee is .00. We aim for speedy shipping within 72 business hours, except for pre-order items, where delivery times are estimated.

Local Pick-Up

Currently, we don’t offer local pick-up, but stay tuned! We hope to introduce this option when we transition to a new warehouse.

Return Policy

We want you to love your choices. If your items didn’t work out, our customer service team is here to assist within 14 days of receiving your order.

First-time customers have the choice of a full refund or store credit on their initial purchase. Post that, returns are eligible for store credit only, and return shipping is at the customer’s expense.

How to Return

Visit our return center and get authorization by email before sending items back. We can’t exchange items for a different size, but we offer store credit for future purchases.

Return shipping costs are the customer’s responsibility, and a prepaid label is provided, with the cost deducted from the return credit.

Return Eligibility

Items must be unworn, unwashed, and returned as they were received. Final sales, discounted items, loyalty credit purchases, mystery items, preorders, undergarments, and more as specified in live videos or descriptions are not eligible for return.

Ensure returns include the packing slip or a printed receipt; items without proper information won’t be accepted.

Excessive Returns

Returning more than 10 items a month may incur a restocking fee. The 11th item onward will result in a 20% restocking fee. Returns typically take up to 14 business days to process.

For further assistance or questions, contact us at jbempirellc1@gmail.com. Thank you for shopping with JB Boutique!